Effective Date: 7th February, 2026.
1. Introduction
Eko LifeLine Chat (“we,” “our,” or “the Service”) is an informational and support chatbot designed to assist residents of Lagos State with access to health information, safety guidance, emergency reporting channels, and civic assistance.
This Privacy Policy explains how information is collected, used, stored, and protected when you interact with Eko LifeLine Chat via our website, messaging platforms, or other supported channels.
2. Who We Are
Eko LifeLine Chat is operated by ZBSS Digital Initiatives.
⚠️ Important Disclaimer:
Eko LifeLine Chat is not a government agency and does not replace emergency services, healthcare providers, law enforcement, or regulatory authorities.
3. Information We Collect
3.1 Information You May Provide
We may collect:
- Messages and questions you send to the chatbot
- General location information only when you voluntarily provide it (e.g., Local Government Area or nearby landmark)
- Feedback or follow-up messages
3.2 Information We Do NOT Collect
We do not intentionally collect:
- Bank or payment details
- National Identification Numbers (NIN)
- BVN, passport details, or driver’s license numbers
- Passwords or private account credentials
- Precise GPS or real-time location tracking
- Full medical records or diagnoses
4. How We Use Information
Information is used strictly to:
- Provide health, safety, and emergency guidance
- Direct users to official Lagos State emergency and reporting channels
- Improve the accuracy, reliability, and usefulness of the chatbot
🚫 We do not sell, rent, or trade user data.
5. Emergency & Safety Use
In life-threatening situations, Eko LifeLine Chat prioritizes directing users to official emergency numbers such as 112 or 767.
The service:
- Does not dispatch emergency responders
- Does not monitor conversations in real time
- Does not guarantee emergency outcomes
Users are responsible for contacting emergency services directly.
6. Data Sharing & Third Parties
To operate the service, messages may be processed by:
- AI service providers (e.g., OpenAI)
- Messaging and automation platforms (e.g., WhatsApp, SendPulse)
- Hosting and infrastructure providers
These third parties process data only to enable service delivery, subject to their own privacy and security obligations.
7. Data Retention
We retain information only for as long as necessary to:
- Operate and improve the service
- Comply with legal or regulatory requirements
Data may be anonymized or deleted when no longer required.
8. Data Security
We apply reasonable technical and organizational safeguards to protect information.
However, no system is 100% secure, and we cannot guarantee absolute security of data transmitted online.
9. Children’s Privacy
Eko LifeLine Chat is not intended to knowingly collect personal data from children under the age of 13 without parental guidance.
10. Your Rights
You may:
- Request clarification about how your information is used
- Request deletion of conversations where technically feasible
Requests can be sent using the contact details below.
11. Changes to This Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated revision date.
12. Contact Information
For privacy-related questions or concerns:
Operator: ZBSS Digital Initiatives
Email: hello@ekolifelinechat.com.ng