Last updated: 10th February 2026.
Welcome to Eko LifeLine Chat. By accessing or using this website and its associated chatbot services, you agree to comply with and be bound by these Terms of Use. If you do not agree, please discontinue use of the platform.
1. About Eko LifeLine Chat
Eko LifeLine Chat is an independent digital safety and public-interest platform developed by ZBSS Digital Initiatives.
The platform is not a government agency and does not represent or replace any official emergency, law enforcement, medical, or rescue service.
Eko LifeLine Chat provides:
- Emergency guidance and response direction
- Public safety and environmental reporting support
- Health and crisis support navigation
2. Purpose of the Platform
The platform is designed to:
- Provide general guidance and information
- Help users identify appropriate emergency or support channels
- Encourage responsible reporting of safety and environmental concerns
It is not intended for diagnosis, legal advice, or direct emergency response.
3. Emergency Situations
If you are in immediate danger or facing a life-threatening emergency, you should:
- Contact official emergency services immediately
- Use government emergency numbers or nearest authorities
Eko LifeLine Chat does not dispatch responders and should not be relied upon as a substitute for emergency services.
4. User Responsibilities
By using this platform, you agree to:
- Provide information that is truthful and accurate to the best of your knowledge
- Use the platform lawfully and responsibly
- Avoid submitting false reports, malicious content, or misleading information
- Not misuse the platform to harass, defame, threaten, or impersonate others
Misuse may result in restriction or termination of access.
5. Information Accuracy & Limitations
While reasonable efforts are made to ensure information shared is accurate and timely:
- Information may be general, estimated, or subject to change
- Eko LifeLine Chat does not guarantee completeness or real-time accuracy
- Users remain responsible for decisions made based on the information provided
6. Health & Safety Disclaimer
Eko LifeLine Chat:
- Does not provide medical diagnoses or treatment
- Does not replace healthcare professionals or emergency responders
- Offers guidance only, not professional medical or psychological advice
Always seek qualified professionals where required.
7. Data & Privacy
Use of the platform is also governed by our Privacy Policy, which explains:
- What data may be collected
- How data is used and protected
- User rights regarding personal information
No sensitive personal data should be shared unless necessary and done responsibly
8. Third-Party Links & Services
The platform may reference or direct users to:
- Government agencies
- Emergency numbers
- Public or private support organizations
Eko LifeLine Chat is not responsible for the actions, availability, or outcomes of third-party services.
9. Intellectual Property
All content on this website, including text, design, branding, and chatbot logic, is the property of ZBSS Digital Initiatives, unless otherwise stated.
Users may not reproduce, distribute, or exploit content without permission.
10. Limitation of Liability
To the fullest extent permitted by law:
- Eko LifeLine Chat and its operators shall not be liable for losses, damages, or injuries arising from use or reliance on the platform
- Use of the platform is at the user’s own risk
11. Changes to These Terms
Eko LifeLine Chat reserves the right to update these Terms of Use at any time.
Continued use of the platform constitutes acceptance of updated terms.
12. Contact Information
For questions or concerns regarding these Terms of Use, please contact: hello@ekolifelinechat.com.ng
Eko LifeLine Chat is an independent digital platform and is not operated by any government agency. It provides guidance and access to public information but does not replace official emergency services.